PETDREAM24.COM Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 1-3 business days.
After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time.
Please note, that it may take up to 48 hours for tracking information to be displayed.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Our products are sourced from multiple suppliers across the world, which means that if you order for example 3 items, they might be delivered in separate parcels in case the warehouses are located in different countries.
Shipping costs are covered by the company and should compensate the long delivery period.
Delivery times per country or region are represented by the following below:
Country or Region Estimated delivery times*
Austria, Belgium, France, Germany, Italy, Malta, Netherlands, Poland, Spain, Sweden:
3-15 Business days
Australia, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, United Kingdom:
3-15 Business days
Czech Republic, Greece, Luxembourg, Portugal:
3-15 Business days
New Zealand:
15-35 Business days
*Please note, that these are estimated times and therefore not guaranteed.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to PO boxes or to military addresses.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
For our full Returns and Refunds policy, we refer you to Refund policy.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at info@petdream24.com